This company is a 5 Star experience. I ordered my frame hitch & electronic hookup package Sunday Jan. 15th, over the internet, for a 2010 Lincoln MKS after having a good experience with my first order in 2004. The hitch was shipped on Tue. Jan. 17th (National Holiday on Monday); I chose the free shipping (more about UPS at the end). Today I installed the new hitch and found the fit & documentation to be absolutely perfect. Everything I needed was included. If The Hitch Store suggests an electric package for your car/truck, order it as I did, it will make the installation so easy. I needed a little more muscle to get the hitch in position since I’m almost 69, but if you read the instructions you won’t need a professional installation just a good neighbor. Customer Service is also 5 Stars – UPS Problem: I needed the hitch on time, so I followed the tracking each day and was informed by UPS that it was on time, on the local truck and would be delivered on Friday, Jan. 20th “by the end of day”. Friday evening came and no delivery; try calling UPS for information - good luck. I called customer service at The Hitch Store to ask for help in getting my package delivered on Monday, Jan. 23rd. I don’t know what customer service told UPS, but an employee from UPS – not the regular delivery truck – delivered it in his personal car less than two hours later. That is real CUSTOMER SERVICE. Thanks to the very nice lady at The Hitch Store, I can tell anyone that needs a really good customer experience to order only from you. Excellent product engineering.

Very easy website and helpfull staff. I took advantage of the free shipping!

I called the hitch store this morning to add a hitch lock to my previous order of a bike rack and hitch. I spoke with April who was really helpful and patient with all my questions. She not only helped me with choosing the right lock but also took the shipping off.instead of combining another order.thanks April..I look forward to having a good experience with the Hitch Store.