I ordered a hitch for a 2003 Kia Sedona van after reading the reviews on the Hitchstore.com website. The hitch arrived within 3 days. I tried to put it on but discovered it was not in alignment with the bolts on the van (hitch appeared a little bent). I emailed the hitchstore.com and they promptly took care of the problem. They shipped me another hitch (after double checking the proper quality specs) and in just a few days I had a new hitch that fit perfectly! It took about 15 minutes to install it - very simple. Sometimes problems happen with items and the real test is how a company responds to a problem. TheHitchStore.com did a superb job of taking care of the problem and I am very satisfied with the hitch I purchased.

In order to prepare my new vehicle for this year's camping trip I placed a call and was fortunate enough to speak with John. He listened to my needs and and advised what products would meet my demands. He is one of the reasons that our trip was a great success. Having called back to order another product his help made the process a breeze. Customer satisfaction is in good hands when John takes the call!

Great product, shipped quickly---easy install.