These folks provide great customer service! Ours was a small order at Christmastime, so we were pleasantly surprised to have it delivered the day after we placed our order! Unfortunately, the hitch pin I ordered was too big. When I called about it, they sent another pin free of charge, which arrived the next day! It doesn't get much better than that! Be sure that you use the website: www.thehitchstore.com. If you omit the "the" you will have a completely different experience!

Hitch arrived next day and was perfect. I couldn't be happier. Thank you.

My wife and I recently purchased a Chrysler Town & Country without the tow package. We asked the dealer for pricing on adding a hitch and they estimated $500 installed. We contacted Uhaul and they wanted $365.00 installed. I looked online and found The Hitch Store and it cost me around $200 for the whole package. I was concerned about the installation portion of it and I must say it literally took me 20 minutes to install it and the quality is Awesome! I did this all without calling someone on the phone I just used the website chat and they talked me through everything. I just contacted them again for a suspension upgrade to enhance the towing of my vehicle and the customer service was amazing. Without a doubt I would recommend The Hitch Store to anyone looking for towing accessories. The only issue I had was with the packaging when I had it delivered the box was mangled but that is typical when you have something shipped from Fedex or UPS. Regardless of the shipping issue the hitch and all of the components were all ok since they were all wrapped inside the box.