August 14, 2014
Curt Class III Hitch - Amazing price and service!
This website has the best customer service and the best prices! Highly recommended!
When I went to order a hitch from the local hitch shops in my neighbourhood, I was told that I would have to wait at least 3-4 weeks for them to bring one in. This is because they did not have any in their warehouses. If I wanted to have it shipped quicker, in 2 weeks, I would have to pay an extra $238 CAD. Frustrated and not wanting to wait because the sockeye salmon are running here in Vancouver, BC this month, I decided to search online. I came across this website. They had my hitch in stock and could send it 2-day shipping for an extra $68 USD. SOLD! I ordered it immediately. The hitch arrived in 2 days. Upon opening the box and trying to install it, I noticed that the driver side plate (that bolts up to the frame) was severely bent. The box was in good shape, thus leaving me to believe that the shipping company, UPS, did not damage the product as they delivered it. The hitch was most likely damaged before it was shipped to me. I called The Hitch Store's customer service to see about getting a replacement. The lovely ladies working there were awesome! Most helpful and friendly staff I have ever had the pleasure of dealing with. Within 15min they had the new hitch on its way and notified UPS to pick up the damaged one. The hitch arrived today and it took me 30min to install it. Going to get a local shop to put in the wiring kit tomorrow.
Overall, even though the first hitch was damaged, I am 100% satisfied with The Hitch Store. Excellent prices, shipping costs, and customer service ensured the hitch I purchased was on my vehicle within a week. Keep up the good work Hitch Store!