May 12, 2010. John in customer service was most helpful in correcting my mistake on an order. He and the company are very interested in customer satisfaction, reasonable and timely with orders and assistance. Thanks. Have already recommended to family.

Excellent Customer Service over the Phone with TARA. Information given and order complete with no muss, no fuss, very well informed representative, courteous and very well mannered, friendly and efficient. A joy for a change from what is out there today.

Normally, I take reviews with a grain of salt; however, I had to take the time to let people know that I have never been so impressed with not only the quality of product (at a fair price), but also the excellent service provided. My order was completed within one day and was shipped to me. I had forgotten an additional item, called the Customer Service department which expedited my part the same afternoon. I can't say enough about the professionalism and the integrity of The Hitch Store. I will gladly let anyone that needs trailer related products of the satisfaction I experienced. Mike K. Wisconsin