Impressive! Excellent service! I purchased a Curt hitch for my Mercedes E500. I was concerned about the fitment, so I called the telephone number on the website to make sure I was purchasing the right hitch for my application. I was amazed that a real person actually answered the phone. Many websites make it difficult to actually speak to someone, but The Hitch Store lists their telephone number at the top of their website in large bold numbers! They were very knowledgeable, and my hitch arrived in just 3 days! The package contained all required fasteners as well as detailed instructions. I would definitely recommend the The Hitch Store to anyone in the market for hitch! -John ( )
True Customer Sevice Still Exists! John,
Today, Saturday of Labor Day Weekend, you stunned me with an experience of customer service rarely seen these days. Not only did you aswer your phone, your were cordial, helpful, and eagerly willing to resolve my problem. When I explained I was missing a part of my order, you didn't doubt, nor hesitate to offer to ship a replacement part first thing the next business day. That is impressive!
Fortunatly, a few minutes later I discovered the mistake was on me; the order was intact. Nevertheless, the positive impression your company left is great.
VERY GOOD JOB!-Rebecca -Rebecca (Sacramento California)
