I ordered a new hitch for my Honda CR-V but forgot to order a hitch plate cover when I placed my order. I called the toll free number and got April. I told her I had forgot to add the Hitch plate cover and asked her to add it to my order. She said she would make sure that it was included in my order. I was blown away when she told me that there would not be any charge for it. Thanks for the GREAT Customer service. It is appreciated, especially in a world where few people really give this kind of service. John in St Louis

April was very helpful and re-assuring about my order. The help system worked very well and was very helpful. Much better than phone call.

Excellent. The hitch arrived quickly and fit perfectly. Installation was very simple and instructions were perfect.