Hi Jon, I just wanted to let you know how much I appreciate both of your efforts to deliver a quality hitch for my Prius in such an expeditious... Read More ->
Great Hitch Ordered a hitch for my 2007 Chevy Impala recieved it in two days installed it the next day . Very simple straightforward install nice product . -William Foe ( )
Hitch quality and customer service.. The hitch arrived in timely fashion and was very competitively priced. I really like free shipping rather than the typical, "lets get another $24.95 out of him", that you discover during checkout. This site provides free shipping. The box arrived UPS and in shambles but I was sure even UPS couldn't damage something as robust as this hitch. Boy was I wrong.
About 2 hrs into a 30 min job, I realized the hitch was not the right size to fit. After a bunch of fiddling and measuring, I realized the hitch was bent. Judging from the condition of the box; no doubt by UPS. I was mad at the hitch store at first for shipping the wrong size and then at UPS for bending it. About an hour with a forked tree and a bunch of wood blocks, I had it bent back into a shape that would fit.
Bottom line; a superb hitch, nice finish and super strong. I called April at customer service and she was very apologetic despite it not being her companies fault. If I had called when I first noticed she would have had it picked up and a new one sent but I was determined to install it and at last succeeded. April was very helpful and, in the end sent me a hitch ball for my trouble. The Hitch Store is also My Hitch Store; thanks April.... -Mal Emerson ( NJ)
