We order a hitch for our Kia Sorento late on a Monday and and had it by Thursday. The directions were very clear, so the installation was a snap; it works great. Their customer service at the Hitch Store is awesome. I mistakenly ordered an incorrect wiring kit which they agreed to replace immediately. I will definitely recommend them to everyone I know.

Got excellent response and explanation for shipping question the very next morning via phone call.Excellent customer service.

I would like to express my total satisfaction with THE HITCH STORE and a Hitch Store representative named John who helped me with a problem that I had with a Bike rack tie down strap. I called on April 5, 2011 to report the problem and John was extremely helpful and volunteered to send me out two new straps free. Now that is why I like doing Business with The Hitch Store. Thanks, Jerry K.