This company is a 5 Star experience. I ordered my frame hitch & electronic hookup package Sunday Jan. 15th, over the internet, for a 2010 Lincoln MKS after having a good experience with my first order in 2004. The hitch was shipped on Tue. Jan. 17th (National Holiday on Monday); I chose the free shipping (more about UPS at the end). Today I installed the new hitch and found the fit & documentation to be absolutely perfect. Everything I needed was included. If The Hitch Store suggests an electric package for your car/truck, order it as I did, it will make the installation so easy. I needed a little more muscle to get the hitch in position since I’m almost 69, but if you read the instructions you won’t need a professional installation just a good neighbor. Customer Service is also 5 Stars – UPS Problem: I needed the hitch on time, so I followed the tracking each day and was informed by UPS that it was on time, on the local truck and would be delivered on Friday, Jan. 20th “by the end of day”. Friday evening came and no delivery; try calling UPS for information - good luck. I called customer service at The Hitch Store to ask for help in getting my package delivered on Monday, Jan. 23rd. I don’t know what customer service told UPS, but an employee from UPS – not the regular delivery truck – delivered it in his personal car less than two hours later. That is real CUSTOMER SERVICE. Thanks to the very nice lady at The Hitch Store, I can tell anyone that needs a really good customer experience to order only from you. Excellent product engineering.

WOW.... ordered it on Sunday and it was at my front door on Tuesday. Installed it on my Rav 4 in 15 minutes. It fit perfect,no drilling,cutting,or re-fabricating at all. The best overall experience from a online store that i have ever had. THANK YOU !!!!!!!!!!!!

I just want to thank you for your promp delivery on a order I place on 10/11/09 Sunday and the order was received on 10/13/09. Wow! that was fast and very professional. Thank you very much.