All orders ship the same day if placed before 2:00pm (EST). The Hitch Store ships all items Factory Direct from our closest regional distribution warehouse to your delivery address. This allows us an average delivery time of 2 business days from the date your order is processed. 98% of all orders received within 3 days! Orders placed after 2:00pm (EST) will be shipped the following business day.
We can not ship to PO Boxes, APO or FPO addresses. Free shipping does not apply to Hawaii or Alaska. Please call for special shipping rates Toll Free 1-866-843-2010
Free Shipping Offer
All orders over $150 receive FREE UPS Ground shipping.***
***Larger items such as 5th wheel hitches ship FREE to a business address. (79.99 up-charge to ship to a residential address) . **Canadian Customers: UPS charges you the receiver a brokers fee for any shipment that crosses the border. This fee is not charged by The Hitch Store. Please note UPS may also be required in your location to also collect GST/VAT on the value of your shipment.
If you need to exchange a product that you ordered from us please contact us via our toll-free telephone number to work out the exchange - without any hassles or headaches.
If you need to cancel an order for any reason you must call Customer Service at 1-866-843-2010 during normal business hours 8:30am-5:30pm EST, Mon-Fri. Emailing customer service will not stop your order from being shipped. In the event your order has shipped, please refer to Refunds and Restocking Fees below.
In the event that a return is the result of an error of our company, or website - we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. Within 365 days of receipt of your shipment, you may request to return any of the following items for a refund:
Any item that has been unopened.
Any item received with missing parts or components
Any item that is defective or damaged
Any other item in new condition with original packaging and accessories
Freight must be prepaid to return destination; we will not accept COD shipments.
A Return Authorization Number (RA) is required for any return. To request a Return Authorization Number you may call our Returns Dept at our toll-free telephone number listed above (Mon-Fri) from 8:30am-5:30pm (EST).
You will return your order to
245 W Dixie Hwy No. 2
Elizabethtown, KY 42701
Any package returned without a Return Authorization Number (RA) will not be accepted or credited. Once you have received your Return Authorization Number - place this number clearly on two sides of the exterior of your box that you are returning to us (the RA number is used to reconcile the package that you are sending to us with your claim). Please indicate the reason for your return of the product inside the box with the part to be returned. Include the packing slip and wrap the package securely. If you do not have your packing slip, please indicate the order number or the e-mail address and name of person who placed the order, along with the reason for your return on a separate piece of paper, and send the package the address below.
Refused items or item returned without prior notice will be subject to a 20% restocking fee.
We do not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages.
Refunds And Restocking Fees
Please note: a 15% re-stocking fee will be applied to any return that is not an error of our company or website. We will refund to the original purchaser, less a 15% restocking fee, for all unused items if returned with the original box, packaging, all manuals and accessories within 14 days of receipt. Note: Orignal shipping costs are non-refundable. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the original purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.