I just worked with April on live chat and she was most helpful, knowledgeable and efficient. It was a pleasure using the live chat medium with her on the other end.

At my company we talk about not just meeting the customer's expectations, but "delighting" the customer. I ordered a Curt trailer hitch for my jeep from the Hitch Store. I went with the "free" shipping and still got my hitch on the third day following my order. The hitch itself fit perfectly, I got a very competitive price. I am a delighted customer.

After a slight istallation problem cropped up (the manufacturer has since "updated" the instructions), TheHitchStore.com had absolutely no problem making it right.:o) I am, once again, a very happy customer and would definitely recommend them to a friend.