From previous experience with other types of online ordering, I didn't expect my items to ship so quickly!I am VERY impressed with their speed of service and optimization of the ordering process, from cart, to check-out, to automated e-mail follow up and for order confirmation and tracking, excellent! I'm glad I didn't order from the other online store...you have my business for life!

I bought item #13555, a Class III hitch for my '08 Honda CRV. The hitch arrived a few days later, in good condition, but a part of it was sticking outside of the box. This appeared to be on purpose, as a flap of cardboard was used to protect the area and was covered with tape. There was no damage to the finish, and the rest of the hitch was fine. Otherwise, after seeing the demonstration video on YouTube, installation was pretty easy. I agree with the other reviewers that using WD40 to lubricate the rubber muffler hangers is key; I could imagine wrestling with these for some time rather than the few minutes it took me to free them up. I think the first part of the installation is a two person job. At first I tried to do this myself, but it was too hard to hold the hitch up while trying to place the nuts on the U bolt. I had my daughter place the nuts on the U bolt while I held the hitch in place, but once that was secure, I was able to place the rest of the bolts without help. It was nice to see that the alignment of the holes was spot on. The entire installation took about 25 minutes. As far as hitches go, it looks good, and compares favorably to the factory hitch that Honda sells. I'm really happy with the results!

Tara took our order over the phone and was very friendly, helpful and efficient. Looks like excellent pricing, products and service !!! Thanks Tara ! Will do another review after items received.