The hitch arrived in timely fashion and was very competitively priced. I really like free shipping rather than the typical, "lets get another $24.95 out of him", that you discover during checkout. This site provides free shipping. The box arrived UPS and in shambles but I was sure even UPS couldn't damage something as robust as this hitch. Boy was I wrong. About 2 hrs into a 30 min job, I realized the hitch was not the right size to fit. After a bunch of fiddling and measuring, I realized the hitch was bent. Judging from the condition of the box; no doubt by UPS. I was mad at the hitch store at first for shipping the wrong size and then at UPS for bending it. About an hour with a forked tree and a bunch of wood blocks, I had it bent back into a shape that would fit. Bottom line; a superb hitch, nice finish and super strong. I called April at customer service and she was very apologetic despite it not being her companies fault. If I had called when I first noticed she would have had it picked up and a new one sent but I was determined to install it and at last succeeded. April was very helpful and, in the end sent me a hitch ball for my trouble. The Hitch Store is also My Hitch Store; thanks April....

I am pleased with the quality of the hitch. Looks like I found something that is made in America for a change.

I,m very pleased about my order. It arrived at my door in only 3 days.All the products are perfect,And thanks for all the phone help from Alice I got the the parts I needed. Great store And people. Thanks for all the Help Jeff Hosford