All Reviews

Product was easy to find. Purchasing was simple. Shipping was on time. Can't ask for much more

- Marc

Simply ordering process, fast delivery, complete directions, all necessary parts...all retailers should be as easy to deal with as The Hitch Store

- Paul

I received a package sent thru UPS from The Hitch Store. When the package came I went out to meet with the UPS drive. The package looked like it had been dragged behind the UPS truck until it arrived at my place. I called the Hitch Store and got April, this was my saving grace. After talking to April she asked me to open the package and check the contents. When I opened the Package or pulled back the pieces of the box that UPS had re-taped it looked just as bad on the inside. The contents had been scratched and banged up. I sent April the pics and she had the order replaced that day. Honestly, it doesn't get any better than that. My take is that the Hitch Store is First Class. Thanks April!!!

- Ron

April was very helpful she made it painless very impressed with her service. Thanks

- Mark

I found the web site for The Hitch Store to be very easy to use. Didn't realize my order came with free UPS shipping so I added shipping that I didn't need. Called the company and the order was corrected within a few minutes. You don't see this level of customer service anywhere else! Thanks, Bob Brink

- Robert Brink
Eagle

I needed a bracket and ordered it on Monday. I received it on Tuesday! Wow! Thank you. You and the company met a cunsumers needs rapidly. I will remember that when I, in the future, develop more towing/hitch needs. GRN

- Guy

Buying a hitch for our Mazda could not have been easier on the Hitch Store's website. Their site is informative and easy to navigate and understand through every step you're making online.
It's clearly stated that the shipping of your order can happen the day you order if your item is in stock and you order by 2 pm. Because of our ongoing discussion of our order, by the time it was truly placed on January 25, it was 2 pm. I guessed that meant our order would go out the next day on the 26th.
Our order included free shipping and the receipt stated that we would get an email once it had shipped.
Imagine our surprise when our hitch arrived on the 26th. At 9:30 am. In other words, 19.5 hours after we ordered it. It arrived so fast it came before the email telling us it had shipped. An obvious advantage in dealing with a North American company with a local distribution centre... but that's just great customer service.
If the quality of the product is as great as their service, we'll have to write a second rave review! Already we know we'll do business with them again any time.

- Chris Comrie
Toronto

This company is a 5 Star experience. I ordered my frame hitch & electronic hookup package Sunday Jan. 15th, over the internet, for a 2010 Lincoln MKS after having a good experience with my first order in 2004. The hitch was shipped on Tue. Jan. 17th (National Holiday on Monday); I chose the free shipping (more about UPS at the end). Today I installed the new hitch and found the fit & documentation to be absolutely perfect. Everything I needed was included. If The Hitch Store suggests an electric package for your car/truck, order it as I did, it will make the installation so easy. I needed a little more muscle to get the hitch in position since I’m almost 69, but if you read the instructions you won’t need a professional installation just a good neighbor.
Customer Service is also 5 Stars – UPS Problem: I needed the hitch on time, so I followed the tracking each day and was informed by UPS that it was on time, on the local truck and would be delivered on Friday, Jan. 20th “by the end of day”. Friday evening came and no delivery; try calling UPS for information - good luck. I called customer service at The Hitch Store to ask for help in getting my package delivered on Monday, Jan. 23rd. I don’t know what customer service told UPS, but an employee from UPS – not the regular delivery truck – delivered it in his personal car less than two hours later. That is real CUSTOMER SERVICE. Thanks to the very nice lady at The Hitch Store, I can tell anyone that needs a really good customer experience to order only from you. Excellent product engineering.

- Patrick O'Neal
Winchester

Tara,I wanted to say thank you and April for your great customer service! We really appreciate what you did to get the hitch to us before our trip. It really is nice to know there are people who care out there!

- Casey

Great experience, every time!!!

- Shelton

Very impressive purchase--quality product at reasonable price, really fast shipping, shipper messed up delivery, but The Hitch Store got right on it and made sure they corrected their error immediately--I could not have had a better experience with this company--will recommend to others.

- Marsha

Excellant Communication & fast Shipping, Great Product, Thank you

- Toperformance