The Hitch store has been very responsive. I called with a change to my order when the order was being prepared for shipping, while the order was "closed" the customer service rep added an item with no extra Hassle.

All 3 hitches delivered within 2 days of ordering. Everything was handled quickly and professionally with the highest standards of care. In a world where "customer service" is just an overused buzz phrase--the Hitch Store exceeds expectations and sets the standard for "customer service excellence"!

I don't write testimonials very often but I had to today. Excellent service. I received my order on the 2nd business day. I will gladly do business with The Hitch Store and I will recommend this site to all my friends.